PRIVACY POLICY
At Mono-Logue (https://mono-logue.com), we are fully committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and share your information in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. We prioritize transparency and unequivocal respect for your privacy rights in every aspect of our operations.
1. INTRODUCTION
Your privacy is of paramount importance to us. Mono-Logue is dedicated to protecting your personal information and your right to privacy when interacting with our website, services, or correspondence. We undertake data processing activities with integrity and in line with applicable legal obligations to ensure that your data is handled securely and respectfully.
2. SCOPE OF THIS PRIVACY POLICY & DATA CONTROLLER ROLE
This Privacy Policy applies to all users who access or interact with https://mono-logue.com (hereafter, “the Website”). Mono-Logue is the data controller, responsible for processing your personal data. If you have any questions or concerns about this policy, or if you wish to exercise your rights under applicable data laws, you may contact us at: [email protected].
3. CATEGORIES OF DATA WE PROCESS
We may collect and process the following categories of data, depending on your interactions with the Website:
a. Usage Data
Includes data about your use of the Website such as IP addresses, browser type, duration, geolocation, access times, page views, and referral URLs. This data is gathered automatically through cookies and similar technologies and is used to understand how visitors engage with the Website.
b. Account Data
Includes information you provide when creating an account or profile—such as your name, mailing address, email address, telephone number, and login credentials.
c. Profile Data
Includes your interests, browsing behavior on the Website, product preferences, purchase history, and feedback provided via forms or reviews.
d. Communication Data
Includes correspondence sent through our contact forms or support channels, records of any communications with our customer service team, and any content of inquiries you submit.
e. Technical Data
Includes technical information about your device and system configurations, including device type, operating system, screen resolution, language settings, and network provider.
f. Transaction Data
Includes records of products or services purchased via the Website, payment details, billing and shipping information, and order history. Please note that payment details are processed via secure, third-party payment providers.
g. Preference Data
Includes your subscription settings, marketing consent options, communication preferences, and areas of interest you have selected or implied through your engagement with our content.
4. LEGAL BASES FOR PROCESSING DATA
All personal data processed by Mono-Logue is done under one or more of the following legal bases:
a. Performance of a Contract – where data processing is necessary to fulfill a contract to which you are a party (e.g. product purchases or service delivery).
b. Consent – where you have provided explicit consent to process your data for specific purposes (e.g. marketing communications).
c. Legitimate Interests – where processing is necessary for our legitimate business interests, and these interests are not overridden by your fundamental rights and freedoms (e.g. fraud prevention or analytics).
d. Legal Obligation – where we are required by law or regulation to process certain data (e.g. tax reporting).
5. YOUR RIGHTS UNDER GDPR & CCPA
Depending on your jurisdiction, you have the following rights with regard to your personal data:
– Right of Access – You have the right to request access to your personal data held by us.
– Right to Rectification – You may request correction of inaccurate or incomplete data.
– Right to Erasure – Also known as the ‘right to be forgotten’, this allows you to request deletion of your personal data under certain circumstances.
– Right to Restriction – You may request limitation of how your data is processed.
– Right to Data Portability – You can request to receive your personal data in a structured, commonly-used, machine-readable format and transmit it to another controller.
– Right to Object – You have the right to object to processing for marketing or where processing is based on legitimate interests.
– Right to Non-Discrimination (CCPA) – We will never discriminate against you for exercising your rights under the CCPA.
To exercise any of these rights, please contact us at: [email protected].
6. SECURITY MEASURES
We implement a comprehensive array of technical and organizational safeguards to ensure the security of your personal data. These include:
– SSL encryption for all data transmitted via the Website
– Role-based access controls restricting data access to authorized personnel
– Routine data backups and recovery protocols
– Staff training on privacy and data handling best practices
– Regular security audits and vulnerability assessments
7. INTERNATIONAL TRANSFERS
Should your data be transferred outside of your local jurisdiction (e.g. the European Economic Area), we ensure such transfers are protected by appropriate safeguards, including the use of Standard Contractual Clauses and adherence to applicable privacy frameworks. We also ensure third-party processors maintain equivalent standards of data protection.
8. DATA RETENTION
We retain personal data only for as long as necessary for the purposes for which it was collected, and to comply with applicable legal or regulatory obligations. Retention periods vary depending on the category of data:
– Usage & Technical Data: 26 months
– Account & Profile Data: Retained for the life of the account, and deleted upon account closure
– Transaction Data: Retained for 7 years for legal and accounting purposes
– Communication Data: Retained for 24 months
– Preference Data: Retained until consent is withdrawn or the data becomes obsolete
9. COOKIE POLICY
The Website uses cookies and similar tracking technologies to enhance user experience. These include:
a. Essential Cookies – Required for core Website functionality
b. Functional Cookies – Enable personalization and user preferences
c. Analytics Cookies – Collect aggregated usage statistics to improve performance
d. Performance Cookies – Monitor Website speed, responsiveness, and errors
Further details about the types of cookies used and third-party tools (e.g. Google Analytics) are available in our full cookie notice accessible on the Website.
10. COOKIE MANAGEMENT & COMPLIANCE
Under GDPR and CCPA, you have the right to control the use of non-essential cookies. Upon your first visit to mono-logue.com, you will be presented with a cookie banner allowing you to accept, reject, or customize your cookie settings. These preferences can be updated at any time via the Cookie Settings link available on the Website.
Browser settings may also be adjusted to refuse some or all cookies. However, disabling cookies may impact your user experience and limit certain functionality. We honor Do Not Track signals where applicable under CCPA requirements.
11. CHILDREN’S PRIVACY
Mono-Logue does not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe your child has provided us personal information without your consent, please contact us at: [email protected], and we will take prompt steps to remove such information from our systems.
12. CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in law, technological advancements, or business practices. Any substantial changes will be notified to users via the Website and, where legally required, through direct notification (e.g. email).
Continued use of the Website after such changes constitutes your acknowledgment and acceptance of the revised policy.
13. CONTACT US
For questions about this Privacy Policy, to exercise your rights, or to raise a privacy concern, please contact us at:
Email: [email protected]
Website: https://mono-logue.com
We are committed to maintaining your privacy and providing transparent, responsible practices in how we handle your personal data. Your trust is central to our mission.